Privacy and confidentiality
In the name of Studio Keel we commit ourselves to protect the privacy of all our customers. We collect only the necessary, basic customer/user data and information necessary for business and informing the users in accordance with good business practices and in order to provide a quality service. We give customers the choice, including the ability to decide whether they want or not to be deleted from the mailing lists used for marketing campaigns. All user/customer data is strictly kept and only available to employees who need this information for doing business. All employees Studio Keel are held responsible for respecting the privacy policy.
Means that the user accepts the conditions of privacy and confidentiality to fill in and accept any of the data collection forms.
This site does not use “cookies” technology associated or store any information in the computer from being accessed.
Personal data submitted by users are protected and their manipulation is restricted in accordance with Serbian law reflected in the Law 97/2008 on the Protection of Personal Data.
Users may order the cessation of shipments of advertising following the procedure described in each of the messages they receive.
GeneralSalesConditions:
Registration and purchase
To register as a user of the web site studiokeel.com you must accept the general conditions of sale. The mere use of www.studiokeel.com services implies acceptance of them. In the case of not accepting these terms, please terminate your account gives registered user www.studiokeel.com by sending an email to contact@studiokeel.com indicating that you wish to unsubscribe the service.
The steps to register as a user and the placing of an order are:
- Identify yourself as a client
You can register as a customer in the first instance from “Register”. From this moment you can receive on your email account all our communications and it may also make purchases through the web. At each visit in which you want to make a purchase must be identified as a client at login by entering your email address and password that you chose when registering. If you forget your password, use the “remember password “.
See policy on privacy and confidentiality of www.studiokeel.com to know that we make treatment of your personal data.
- Selecting product
Simply select the item, choose the color and size (if any of these attributes) and put the amount you want, then press the button “Add to Basket. ” The price shown for each product is in euros and does not include tax or shipping charges.
During the checkout process has the potential to modify the contents of the basket. You can remove items, add new or modify the requested quantity.
How to remove one or more items in the basket:
On the right side of each line of the articles you find the word “Delete” will suffice for the first click on each of the items you want to and the amount of your purchase.
Changing the quantity of an item:
It’s sufficient to put the new amount, press the “Proceed” button and the amount of your purchase
Adding a new product to the basket:
Whenever you wish you may select a new item and it into the basket by clicking “Add to Basket”.
- How to choose a direction
On the screen that displays after confirming the items you want to purchase, you receive a form to enter the address where you would like to send your request. From here or under “my account” you can change the shipping adress. If you want to ship your order to another address different than the billing, for example, your work’s adress, a relative etc … or just want to make a gift, check the “I want a different shipping address” and fill the new form the desired direction.
For delivery requirements, no PO boxes are allowed as recipient’s address.
If you do not specify a different delivery address, we will default billing information you indicated in your user account. However to perform each of your purchases will ask for confirmation of the directions taken by default. If necessary, you can change them at the moment.
Payment
Once you have validated all the information about your purchase, a new page will appear to choose the payment method.
When entering payment card information, confidential information is transmitted through a public network in a secure (encrypted) form of the used SSL protocol and PKI system, as the current state-of-the-art cryptographic technology. The security of the data during the purchase is guaranteed by the payment card processor „ChipCard a.d. Belgrade”, so the complete process of charging is done on the ChipCard pages. No information about the payment card is available to our system at any moment.
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). The average NBS (National Bank of Serbia) exchange rate is used for information display of prices in other currencies. The amount for which Your payment card will be in charged, is expressed in Your local currency through a conversion at the rate used by card organizations, which is at the time of transaction unknown to us. As a result of this conversion, there may be a slight difference from the original price listed on our site. Thank You for Your understanding.
Shipping
- 1. Delivery Methods
We offer you the assurance of working with one of the best shipping companie (DHL) that offer their clients a system to track their packages online, with which you can know the delivery status anytime, from any place.
- Delivery times for orders
Delivery times are average times for the time of preparation, manufacturing and shipping. Delivery of orders from our online shop ranges from 7 to a maximum of 14 labour days.
The exact duration of each order varies depending on stock available at the time of receipt, the majority of our orders are ready in 24-48 hours.
In the event that www.studiokeel.com can not meet this deadline, the client may proceed with the confirmation, changes or partial or total annulment of the order. If the customer opts for the total cancellation, we will refund in full the amount paid no later than three business days.
The transit time since the order leaves our warehouse until delivery, is set to one ( Serbia ) to five days (the furthest corners of the world), depending on destination.
Studio KEEL can not be held responsible for any breach of these terms, in cases of force majeure, such as total or partial strike (especially transport), floods, fire …
- Shipping costs:
The rates of each zone are calculated based on the geographical location of destination and weight / volume of all items purchased. Shipping charges are shown separately from the price of the item and do not include taxes, which will be calculated separately as appropriate.
When you confirm all the items in the basket, the online store will automatically calculate shipping charges. If you modify the articles of your basket or change the destination of your order shipping costs may vary.
- Customs and taxes
Deliveries in the European Union.
Prices of products that are on sale at the online shop do not include any taxes, customs fees or tariffs of any country.
Deliveries out of EU countries.
Prices of products are on sale at the online shop do not include any taxes, customs fees or tariffs of any country.
- Precautions at the time of delivery
Receiver’s duty to verify the order upon arrival, stating in writing at the time of delivery the comments and complaints seemed justified (even reject the package) if it finds that the package is likely to have been opened or shows clear signs of deterioration . These observations should be reported to www.studiokeel.com as soon as possible.
Returns
Any item purchased www.studiokeel.com total satisfaction is guaranteed.
In the case of the return of goods, and return of funds to a customer who has previously paid with some of the payment cards, in part or in whole, and regardless of the reason for the return, Studio Keel is obliged to make a refund exclusively through VISA, EC/MC and Maestro payment methods.
If you are not satisfied with your purchase, you may return part or all of the order, communicating within 7 calendar days from receipt of merchandise. Once we receive the product and confirmed its good state, we refund the item but not shipping costs paid in the order.
If you want to change the size, color or model of the item purchased must proceed the same way, after checking the condition of the product, we will begin production of the new item and we will resend it as soon as possible at no extra charge. All units are usually send by post, if you choose another method will be responsible for all expenses.
In the case of defective articles or if the items not corresponding to the request made by the client, KEEL assume the entire cost of the change and then sending the correct order. Upon receiving the package, confirm the condition of the product and actually it was a mistake on our part. Then, send out the new product.
In no case will exchange or refund for those items used, handled by the customer or not arrive in its original packaging. Neither accept returns with postage due or on delivery.
The wear and tear caused by the use, misuse or the passage of time will not be a matter of change.
Before any return, you must indicate your intention to return a product using the paragraph on this subject in “My Account / My Orders.”
In this section you will get a return form to be completed, printed and attached to the return package.
Send the returned items (by post preferably) to:
Studio KEEL Vatepolo
Jovana Popovića 29a, 11000 Belgrade
Serbia
After receiving the package at our warehouse and checked the contents, we will proceed according to the instructions on the return form.
There will be no changes without prior authorization from www.studiokeel.com.
For hygiene, bathing suits should be tested underwear.
Content and information provided on the website
www.studiokeel.com reserves the right to modify the commercial offer presented on the web site (changes to products, prices, promotions and other sales and service) at any time.
We make every effort to provide the information contained in the web site accurate and no typographical errors. In the case that at some point there are any error of this kind at all times outside the will of studiokeel.com, there would be corrected immediately. If there is a typographical error in one of the displayed prices and a client has made a purchase decision based on that error, we will notify the client of the error and have the right to cancel the purchase at no cost on their part.
Site users www.studiokeel.com act responsibly and to use the tools provided www.studiokeel.com correctly and legally. If www.studiokeel.com determines that any user is using responsibly the tools provided, www.studiokeel.com be empowered to censor, edit or block all types of transmissions of information from this user or use www.studiokeel.com system.
Privacy and confidentiality
Means that the user accepts the conditions of privacy and confidentiality to fill in and accept any of the data collection forms.
This site does not use “cookies” technology associated or store any information in the computer from being accessed.
The user, in any case, the veracity of the data provided, Crotton, S.A. the right to exclude from the services to users who have provided false information, without prejudice to take such legal action it finds appropriate.
In accordance with the Data Protection Act, the persons included in the database Crotton, S.A. may at any time exercise their rights of access, rectification, cancellation and withdrawal of consent appropriate for the transfer of data under the terms of the said Act and other regulations that are developed. To do this, you must notify by writing to the email address or postal listed in the contact information section.
Users may order the cessation of shipments of advertising following the procedure described in each of the messages they receive.
Legislation
These conditions of sale is executed and interpreted in accordance with Spanish legislation, legislation to which the parties expressly submit. Any dispute that may emanate from its validity, interpretation or execution shall be submitted to the Serbian courts and, more specifically, the city of Belgrade.
Contact Information
The Internet domain www.studiokeel.com is owned by Studio KEEL vaterpolo identified with the PIB(VAT): 108409659
Postal Address:
Studio KEEL Vatepolo
Jovana Popovića 29a
11000 Belgrade ,Serbia
Phone: +381 64 11 20 613
Email: keelwaterpolo@gmail.com